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Acquisitions and Development Editor, Water Environment Federation (WEF)

Coordinator, Concierge Services, First Book

Client Relations/Customer Service Representative Printing, Books International, Inc.

Director, Books Marketing (Individual Consumers & Psychologists), The American Psychological Association (APA)

Editorial & Administrative Assistant, National Science Teachers Association (NSTA)

Posted January 25, 2018
Acquisitions and Development Editor, Water Environment Federation (WEF)

The Water Environment Federation is seeking an Acquisitions and Development Editor to manage acquisitions and publication development at WEF.

Principal Functions:

  • Provides management for acquisitions and publications according to Technical Practice Committee and/or WEF established procedures.
  • Prepares and evaluates publication proposals and business plans.
  • Manages contractors in editing, proofreading, and preparing technical publications.
  • Constructs final documents for production and publication.
  • Researches industry trends and recommends new publication topics and formats.
  • Collaborates with Marketing and Production groups to meet annual goals and deadlines, and provide information for campaigns and product descriptions.
  • Other duties as assigned


  • Bachelor of Science or Arts
  • 5+ years publishing, with a record of successful acquisitions experience
  • Strong customer service orientation
  • Excellent organizational skills, with capacity to manage multiple projects concurrently in a fast-paced environment and prioritize effectively
  • Computer literate with Word and Web site proficiency
  • Strong initiative, with ability to work independently, anticipate and troubleshoot problems, and meet deadlines
  • Exceptional editorial skills
  • Good verbal and written communication skills

This person will work primarily in an office environment using standard office equipment.

Please submit resume with cover letter and desired salary to

WEF is an equal opportunity employer

Posted January 24, 2018
Coordinator, Concierge Services, First Book

About First Book: First Book is an award winning, nonprofit that provides new books and educational materials to children in need throughout the United States and Canada. Since 1992, First Book has distributed more than 170 million books and educational resources to schools and programs serving children from low-income families – from birth through age 18. A recognized leader in social enterprise, First Book has pioneered groundbreaking channels to provide educators serving children in need with permanent access to high-quality books and educational resources for free and at deeply reduced prices. By harnessing the power of the private sector to advance social change, First Book is helping transform the quality of education for children in need. First Book has been highlighted by the Schwab Foundation for Social Entrepreneurship, Fast Company and Forbes magazines, The Oprah Winfrey Show, and the World Economic Forum in Davos, Switzerland. First Book is also the subject of case studies at Columbia Business School, the Yale School of Management, and the London School of Economics.

About the Position: The Coordinator, Concierge Services will effectively employ exemplary customer service skills, flexibility, and book knowledge to actively contribute to growing revenue from special orders. The Coordinator will work closely with the Manager and Director of Concierge Services to plan, execute, and track both high-touch small and large special orders.

Essential Duties and Responsibilities: To perform the job of Coordinator of Concierge Services successfully, the individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required:

  • Evaluate special order project proposals and develop and execute special order projects from conception to completion, collaborating with FB staff and external stakeholders/members/Partners;
  • Research product availability, prepare quotes, and respond to inbound special order inquiries;
  • Curate titles for special order inquiries based on the unique needs and budget constraints of an organization and the children it serves;
  • Work with suppliers to procure books and resources on behalf of Concierge Services customers;
  • Coordinate logistics (shipping, warehousing, storage, and inventory) with suppliers, warehouses, and Concierge Services customers worldwide;
  • Use web-based systems and data management tools to coordinate multiple high-touch special orders at a time;
  • Conduct ongoing outreach to existing partners and colleagues to provide samples and descriptions about relevant Marketplace products;
  • Support the data and analysis required to conduct outbound marketing campaigns and surveys to grow revenue from existing special orders partners as well as encourage use of concierge services by new partners and members who have not utilized First Book curation expertise or Concierge Services in the past;


  • Excellent written and verbal communications skills
  • Superior customer and interpersonal service skills
  • Ability to perform quality work under tight deadlines and manage projects independently
  • Ability to build strong working relationships with colleagues on various teams, across levels of seniority, and externally to our partners and network
  • Thorough and actively expanding knowledge of children’s literature from age 0 to 18 with the ongoing desire to constantly read more books and saturate self in the book world (library, school, and publishing)
  • Empathy and expertise of direct service providers (teachers and program staff) and member network and ability to communicate those needs to internal and external partners
  • Ability to adapt quickly to changing needs of partners and colleagues to pair best books with a project or proposal to serve partner’s thematic and budgetary needs as well as ensure an optimal experience for kids in need who will be receiving the books
  • Comfort and familiarity with Microsoft Office, especially Excel functionality, to quickly and accurately represent information to a variety of partners
  • Comfort working using databases to capture and communicate information
  • Ability to track, update, and communicate project development, implementation, and execution details through various data management systems

The ideal individual for this job will:

  • Love data and books
  • Pay close attention to details
  • Have a sixth sense for consistency
  • Approach each task with the customer in mind
  • Proven ability to work on multiple projects at the same time
  • Ability to work independently and in teams

Education and/or Experience:

  • Bachelor’s degree
  • Customer service experience required
  • Experience or interest in working with kids in need or in an education or volunteer related field; literacy advocates and instruction preferred

To apply: Candidates are invited to submit a resume and a cover letter to No phone calls please.

Posted January 18, 2018
Client Relations/Customer Service Representative Printing, Books International, Inc.

Essential Functions:

  • Receive and enter new orders and reprints for processing.
  • Check the quality of proofs and advance copies given to CS department.
  • Interact with clients by phone concerning orders, shipments, and products.
  • Gather information and make corrections or changes to client accounts.
  • Answer questions on products or direct the client to the appropriate department.
  • Follow up with all items due from Publisher.
  • Inform client of shipping dates, anticipated delays, and any additional information.
  • Follow-up on orders with internal departments including the print shop and sales team to ensure delivery by specified dates.
  • Confer with production, shipping, warehouse, or common carrier to expedite or trace missing or delayed shipments.
  • Receive, check, and follow-up on client complaints in a friendly and professional manner.
  • Call-up all appropriate files for preflight and make basic prepress adjustments.

Additional Responsibilities:

  • Obtain client feedback information.
  • Prepare reports or information on client accounts as needed.
  • Participate in department and company meetings.
  • Additional company-related duties/functions as required.

Physical Demands & Working Conditions:

  • Work in a comfortable and clean office setting.
  • Must be able to sit at a desk for the majority of the working hours.
  • Repeat the same motions such as typing on the computer and using the telephone.
  • May require reaching, moving, bending, and twisting at times.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, and Experience) Required:

  • Bachelor’s Degree in related field.
  • Computer knowledge including Word, Excel, and Outlook.
  • Excellent verbal and written communication skills.
  • Strong organizational skills including the ability to multi-task and handle various projects at one time.
  • 2-4 years experience in customer service, client relations or sales related field with an emphasis in book or commercial printing.

Customer Service Department. Reports to Department Manager. Our company is located in Dulles, VA.

For consideration, please send cover letter and resume to

Posted January 8, 2018
Director, Books Marketing (Individual Consumers & Psychologists), The American Psychological Association (APA)

The American Psychological Association is looking for an enthusiastic books marketing leader who can unleash the potential of our line of children’s books, Magination Press, and optimize sales of our award-winning books for psychologist researchers and practitioners. If you have a track record of success in trade book marketing, particularly children’s trade, and if you’re well-versed in the latest techniques for driving book sales via impactful social media, keyword optimization and content marketing, we need you to be the leader of our books marketing team focused on individual consumers and psychologists. Your success will be APA’s success, as we continue our efforts to advance psychological science and education, to advocate for affordable health and mental health care, and to promote legislative actions that empower vulnerable communities.

Education and Experience:

  • A master’s degree or MBA is required (or 10+ years of equivalent experience).
  • Minimum of 7+ years of marketing and brand management experience in an organization that publishes books sold to individuals.
  • Children’s educational and/or trade book marketing experience.
  • Deep understanding of the issues impacting print and digital book buying behavior.
  • Deep experience in the techniques of understanding customers and users, including needs-based segmentation, persona development and journey mapping.
  • Significant experience developing content marketing that both creates awareness and identifies leads.
  • Experience using publicity and social media to engage a target audience, create awareness and validate a brand.
  • Experience managing teams of high performing professional staff.
  • Experience managing and tracking marketing and promotional expenses and effectiveness.


  • Develop and execute the go-to-market strategy for APA books sold to researchers, professionals and consumers. This includes APA’s line of children’s books, Magination Press.
  • Understand the way APA products solve market problems. Create internal positioning documents that will be used to develop external value proposition messages focused on each key buyer or persona. Connect the value proposition to the APA brand.
  • Research and document the buying process that individuals use to purchase books. Understand the barriers that these individuals encounter during their selection process and the differentiators that make a book more likely to be purchased. Define the archetypical buyers involved in the purchasing process.
  • Develop and execute the strategies and tactics for generating sales each fiscal quarter, including key programs and events with measurements and goals.
  • Develop and execute a strategy to improve search ranking and sales on, including keyword optimization and PPC.
  • Publicity: creatively drive media engagement to broaden consumer awareness.
  • Leverage relationships with distributors to drive the availability of APA books and to drive sales.
  • Be responsible for ensuring the proper management of book metadata.
  • Measure and tune marketing programs to ensure effectiveness and alignment with APA goals.
  • Monitor competitor positioning and marketing approach, and use that knowledge in devising APA’s marketing strategy and tactics.
  • Thought Leadership: create and deliver thoughtful information, reinforcing APA’s reputation for trustworthiness and excellence, to influence book buyers. Focus collateral and content marketing for key personas and specific steps of the buying process.
  • Where it will be effective, utilize social media to engage our target audience, create awareness of our value proposition and validate the APA brand.
  • Provide product and market expertise for events such as conferences and webinars.
  • Effectively lead a small team of professional staff.
  • Effectively collaborate with the Marketing Operations team to execute targeted campaigns, to develop creative, impactful collateral and to attend conferences that will help us achieve our strategic goals.
  • Collaborate effectively across functional areas and departments (such as Product, Sales and Editorial).

The American Psychological Association, located at 750 First St NE, Washington D.C., was named a 2014 recipient of the Washington Post Top Workplace. It is metro accessible from the Red Line.

Application Instructions:
Qualified candidates must apply online through APA’s applicant system and attach a cover letter and resume specifying your salary expectations. Applications that are submitted without both documents are considered incomplete and will not be reviewed for consideration. Once your application is submitted, you will receive a confirmation email. Please make sure to check your Spam folder if you do not receive an email from us.

The American Psychological Association is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.

Posted November 9, 2017
Editorial & Administrative Assistant, National Science Teachers Association (NSTA)

National Science Teachers Association (NSTA), a leading Arlington-based education organization dedicated to improving K-12 science education seeks qualified candidates for position of Editorial & Administrative Assistant. Position will Act as Executive Administrator to the Chief Content Officer; organize and facilitate new projects and initiatives undertaken by the Associate Executive Director; provide information and outreach to members; provide support and information to programs within the Publications/Content department and serve as Permissions Manager for Publication and Product Development. Act as Editor for Recommends. Act as Staff liaison for NSTA/CBC Outstanding Science Trade Books Committee and for Best STEM Books panel. Other duties assigned by supervisor. Bachelor’s degree. One to three years as copy editor, administrative and editorial assistant experience and/or training; or equivalent combination of education and experience. Excellent benefits including flexible schedule, medical & dental insurance, generous paid leave & 401(k) match. Metro-accessible, free parking available. Mid to high $40’s. Send resume & cover letter with salary requirements to: EEOE

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